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Inner Sprout Health Terms of Service

Current as of: 06/10/2025

​This website is owned and operated by: Vyvian Tran

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1. Introduction

Welcome to Inner Sprout Health (“we”, “us”, or “our”). By accessing or using our website, booking a consultation, or engaging with our services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these terms, please do not use our website or services.

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2. Nature of Services

Inner Sprout Health provides Western Herbal Medicine and holistic health consultations, primarily through telehealth. Services are intended to support and complement general health and wellbeing, not to replace medical diagnosis, treatment, or advice provided by a registered medical practitioner.

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3. Appointments and Payments

  • All consultations must be booked through our approved booking system (Simple Clinic) or via direct contact.

  • Fees are displayed at the time of booking and must be paid in full before or at the time of the consultation, unless otherwise arranged.

  • Missed or cancelled appointments may incur a cancellation fee as outlined at the time of booking.

  • Products (including herbal or flower essence blends) are non-refundable once prepared; however, an exchange can be arranged if product is faulty, broken or if you have had an adverse reaction to the product.

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4. Client Responsibilities

By engaging our services, you agree to:

  • Provide accurate and complete information during consultations;

  • Inform your practitioner of any existing health conditions, medications, or allergies;

  • Seek immediate medical attention for urgent or serious health issues; and

  • Use prescribed products only as directed.

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5. Telehealth Services

Telehealth consultations are conducted via secure online platforms. While we take reasonable steps to maintain confidentiality and data security, you acknowledge that no electronic communication can be guaranteed as completely secure.

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6. Intellectual Property

All website content, including text, images, graphics, and materials, is the intellectual property of Inner Sprout Health unless otherwise stated. You may not copy, reproduce, or distribute any content without our prior written consent.

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7. Limitation of Liability

To the maximum extent permitted by law, Inner Sprout Health disclaims all liability for any loss, damage, or injury arising from the use of our website, services, or products.
Our practitioners are not responsible for outcomes resulting from incomplete or inaccurate information provided by clients.

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8. External Links

Our website may contain links to third-party websites (such as Simple Clinic or social media platforms). We are not responsible for the content or privacy practices of these external sites.

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9. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland.

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10. Terms review statement

This Terms of Service may be updated from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

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You will be notified via email should any amendments be made to this Terms of Service.

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11. Contact

For questions regarding these Terms, please contact:
Vyvian Tran
Email: innersprouthealth@gmail.com 
Website: innersprouthealth.com.au 

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